We are committed to providing a high quality, accessible and responsive service to consumers. One of the ways in which we can continue to improve our service to you and to other consumers is by listening and responding to your comments and complaints.

Your feedback

We are always pleased to receive your comments about our work. It is useful for us to know when we have done a good job, as well as when things have gone less well. This helps us maintain and enhance our service to all our customers.

Your suggestion

We hope you will be fully satisfied with the service you receive from Allianz, but if you have a complaint about our service we want to hear from you. We will take your complaint seriously, and will address it and respond to it as quickly as possible.

What happens next?

We will acknowledge your complaint within two working days. We hope to respond in full within this time, but if this is not possible we will explain why and give you a date by which you can expect a full reply.

Wish you have a wonderful journey with Allianz.